Complete all the required fields. You will need to include a short bio positioning your areas of expertise as a mentor, upload a short introductory video and remember to include the reasons why a mentee should enlist your services. Please select the categories that you are qualified in for the search filter. Click here for a quick demo with our Startwise Platform guru.

To maintain the integrity of the Startwise brand and platform and ensure the safety of both mentor and mentee, you may not take the sessions outside of the Startwise platform. Doing so may result in removing yourself from the Startwise network of mentors.

Startwise reserves the right to screen and monitor Member Content

• If your client has booked an hour session and you
• 
  
• are running over time, simply end the session at an hour and
• 
  
• schedule another one for the additional time needed. This ensures your billing runs correctly.

Simply log into your profile and complete all the requested fields.

After signing up to the Startwise platform and you have been approved. Go back to your profile and populate all required fields including your rate, introductory view, expertise and specialised categories. 

If you require assistance, contact support@startwise.co.za

Yes, the Startwise Platform has been developed to be secure and all exchanges are encrypted. It also ensures your data is housed in compliance with the POPI Act.

You set your own hourly rate through the Startwise Platform.

Startwise charges you a fee (the "Service Fee”) based on a percentage of Appointment Fees collected on your behalf. The current applicable percentage on all sessions and subscription plans is twenty percent (20%). The Service Fee is deducted from the Appointment Fee payable to you in respect of an Appointment.

T&C’s apply

If at any stage you are unhappy with the service or platform, please email support@startwise.co.za

Yes. After each session a survey will be sent to both you, the mentor, and your mentee where you can review the session and rate the Platform.

Please contact support@startwise.co.za if you need to reschedule a session

Payments are via EFT only

The payment gateway is 3rd Party Payment Platform which accepts Mastercard/Visa, debit and credit card payments as well as EFT’s from the main South African banks. You will need to supply your banking details to receive an EFT. Once you reach the minimum threshold of earning R1 000, payments will be made on a weekly basis.

T&C’s apply

You can easily connect to mentees through the Startwise Platform chat functionality.

A mentee will schedule a session through the calendar on your profile. You can view the appointment on your dashboard. If you need to reschedule your session, please email support@startwise.co.za

After registering on Startwise, you will be requested to submit information such as your LinkedIn Profile, accreditations, work experience etc. This data will not be made public as it’s purely for the vetting processes.

Once you have submitted all the required documentation for the panel to verify, it takes less than a week to review your application and for you to complete your profile on the Startwise Platform.

Yes, to be listed as a Startwise mentor you must have a minimum of 10 years’ experience in the specific area or field. Upon registering on Startwise, you need to submit certain documents to prove your qualification including items such as your LinkedIn Profile, accreditations, work experience and the like. Note that these aren’t made public.

Apply to mentor on the Startwise platform. Part of the application is to complete your profile and qualifying criteria. This includes points such as providing a Link to your LinkedIn profile, Experience and Field of expertise etc. Note: Your personal information such as CV etc. will not be made public. Your profile will automatically be submitted for review.

Adjust your calendar availability through your profile on Startwise.

Startwise recommends setting your subscription offering for a period of either 1, 3 or 6 months. If you would like to chat to our Startwise platform expert for guidance, contact support@startwise.co.za or book a demo.  

Our panel assesses and verifies that your career history is in-line with the category in which your expertise will be listed. Once all your credentials have been checked, your profile will be made live on the Startwise Platform. Remember to complete your profile before commencing with your mentorship.

Apply to be a mentor directly on the Platform. Set up your profile and submit it for vetting. Remember to complete your profile once you are approved. From there all sessions are booked and held within the Platform.

The Startwise team will take you through a short onboarding process to ensure you are familiar with all the Startwise functionality and features. Click here to book a demo.

You have the ability to earn extra revenue while working in the hours that suit you. Mentor entrepreneurs, SME business owners and the like. Plus you can continue your path as an industry thought leader by sharing knowledge across our digital platforms.

Click here for more reasons to apply to be a mentor.

If you would like to increase or decrease your rate to mentees, simply log into your mentor profile and update it. This new rate will be applied to all your sessions booked in the future.

Note, if a mentee has already booked and paid for a session, you will need to honour the rate you were charging at the time of booking.

Startwise is responsible for marketing to attract mentees to the platform. If you have a great idea for a campaign to drive bookings, reach out to us on support@startwise.co.za

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Yes, the Startwise Platform has been developed to be secure and all exchanges are encrypted. It also ensures your data is housed in compliance with the POPI Act.

No. It doesn’t matter what size your business is or which industry. Any business owner can set up a session with a mentor or business coach of their choice and enjoy professional, trusted advice to help business growth.

Yes, the Startwise Platform is a web-based application. Select audio if your connection is poor.

Yes. This is a local business empowering South African businesses.

Simply create your profile on the Startwise Platform and you are ready to go!

You (as a Seeker) may cancel within 14 days of the start of membership if you haven’t scheduled a session with your mentor yet.

You won't be refunded if you have already booked a session with your mentor on the platform, or the direct messaging function has been used to get advice from mentors or connect outside of the platform.

If your mentor is unavailable and misses your session, Startwise will refund you in full within 30 days.

Last minutes cancellations that you, the mentee, makes will attract a 20% administration fee along with any services consumed. 

To request a refund email support@startwise.co.za

T&C’s apply

You can schedule your sessions by clicking on the required date and time on the mentors calendar through the Startwise Platform.

You (as a mentee) may cancel 24 hours prior to the appointment without penalty; thereafter, a percentage penalty will be applicable.

T&C’s apply

The Startwise Platform automatically tracks the time for your session. You pay for the first hour upfront (via your selected method of payment and agreed consultation rate). Should you run over an hour, you will be billed accordingly after the session for any extra minutes’ account.

All our mentors go through a stringent vetting system whereby their experience and credentials are all verified. Our mentors have a minimum of 10 years’ experience in their field or area of expertise.

Yes. Once you have registered on the Startwise Platform you will be able to view which mentor is online and start chatting instantly. You can speak with multiple mentors through the chat feature

If you would like to have multiple sessions with one mentor, you can save money by purchasing a subscription with that mentor. Payment is upfront for the total amount.

When looking for a mentor, you can filter by name, skills that you require, level of expertise or even the industry you are in. 

Your feedback is important to us. You will receive an email, within 24 hours, from our Startwise team to please leave a review of your session and mentor. If you would like to send us direct feedback, please email support@startwise.co.za

A group session is when one mentor hosts multiple mentees in an online conference style setting. You can book a session, if there still seats available. These are live sessions, so ensure you log in 5 minutes earlier.

After agreeing to the fee from your expert, a pre-authorization of your credit card may be charged for a nominal amount, not exceeding R10.00 in order to verify your credit card. All online transactions
are made through your Startwise Platform using the 3rd Party Payment gateway. You can select your payment method of choice – Mastercard/Visa/EFT from the main South African banks.

When an appointment is booked, Startwise will process and collect the Appointment Fees payable in accordance with the time booked. If the appointment continues after the booked times, the additional Appointment Fees will be deducted.

T&C’s apply

After signing up to Startwise and creating your profile, you can search through the mentors or categories that you need assistance with. Simply click on the mentor of your choice and "Connect”.

Startwise will send your request to the mentor to schedule a session. They have 24 hours to accept your appointment request or you will be prompted to reschedule. When an Appointment is requested, the mentor will receive your first and last name and a link to your Startwise Account profile page. Once the mentor confirms, Startwise will send you an email/ text message/ or message via the platform confirming your booking.

If you can’t get hold of your mentor via the Startwise Platform, please email us on support@startwise.co.za

If you wish to cancel your subscription or reschedule your session, please contact our team on support@startwise.co.za.

If you would like to reschedule your session, you can do so by chatting to your mentor through the Startwise platform or emailing support@startwise.co.za

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If you fail to attend your session without giving 24-hour prior notice and the mentor was present, you will still be charged for your session. 

Please see T&C’s

If you are unhappy with the service or session you have received, please contact us on support@startwise.co.za . Refunds are possible within 14 days of the start of your subscription if you haven’t booked any sessions yet.

Please see T&C’s